Krispy Kreme

The staff at the drive through were very rude. The person acted like it was an inconvenience when I asked for a dozen assorted donuts. She asked me what I wanted and I told her which donuts I wanted but when I got home they were just plain donuts with two chocolate donuts after waiting in the drive through for 20 minutes.

Who doesn't love a warm fresh donut! Fantastic!

Sundays are a terrible time to go here especially around 3-5pm! as the employees have chosen to slack off in providing a service which was always a pleasure to visit, today the donuts are small, trays are empty and to tell you the truth it's become a place of lazy workers!!!!

Having been quarantined for the past month, we took a ride and decided to go through the drive in for donuts! We ordered a dozen jelly donuts and when we ate them we were so disappointed.... yes the donuts were very good and fresh but there was about a nickel amount of jelly...every one of them!!. I know times are tough but if we wanted a plain donut we would have ordered it!

Fresh warm donuts. The girls was young but they seemed to be some of the better, best cashiers I have had to deal with in long time. Made the wait more comfortable very well manner and polite girls..
(Night shift 7:30pm 10/14). Of course great donuts...

The man that was there as cashier was too slow on attending us and didnt even get our orders correct and then a lady instead of helping us with our order got upset cuz we told her he didnt do our order correctly and was charging me again when i had payed with my card and he didnt give me the receipt cuz he left to do the order when he took like 15 min he came back and tried to charge me again. I asked the lady for my receipt and she gt mad instead of helping rude people... i would do zero stars if i could

I've always eaten at Krispy Kreme Donuts, pretty much ever since I was born. Most of the time, its been from this Krispy Kreme, and I've always been more than happy with their donuts, especially when the light is on. Unfortunately, that's no longer the case.

This past year, I wanted to get a dozen donuts for my birthday. They give you a time-range when donuts will be made fresh on their website, but they won't give you a specific time. I tried calling the store itself several times, and no one would pick up the phone. I would wait ~20 minutes, call again, still nothing. Tried it on multiple phones throughout the day, and eventually had to give up. They advise you to install their app, as thats an easy way to tell when things are being made fresh. I checked the app probably about every 10 minutes during the day, over the course of several days. The light never came on. Meanwhile, if I scroll down a little to Myrtle Beach, there are locations there where the light is ALWAYS on.

Eventually, my birthday came, and I had to have cold donuts served to me by a very rude woman at the drive-through. I pulled up, and I guess she was just in a bad mood that day, but when I was ordering my dozen donuts I wanted a few different kinds in there (regular glazed, 1 birthday cake, a few chocolate glazed, and some creme filled). I paused a little in between each type so she'd have time to write it down / acknowledge my choice (like you would normally whenever you order anything in a drive through), and between literally every choice I made, she would make a snarky comment about me not reaching a dozen yet, and if I only wanted a half a dozen or a custom amount. Eventually I just stopped being courteous and pausing, and just listed everything I wanted.

I pulled off, and finally, I had some donuts. I popped them open in the car to check them (if they're warm, normally I sample a few in the car), and the results were pretty abysmal. The glazed, hard as a rock. The creme filled? Maybe a teaspoon of creme in each, the rest was either just an empty void in the middle of the donut, or just solid dough. All that hassle, for some subpar, cold donuts. Could have gotten better quality from the store bought cold Krispy kreme donuts.

A short while later, it was time for the Mars landing, and they were having a special promotion for a limited edition Mars landing donut. I'm a sucker for caramel, and thought that maybe I'd give them one more chance, for old time's sake. The story was pretty much the same. No one would pick up my calls, the light never came on, even with the app, and its not like I could wait forever, as they were supposedly only being served for a day.

I went over to get a dozen of the Mars donuts, and had to wait ~45 minutes in the drive through line. Sorry, but how IN THE WORLD does it make sense that there's a line for cold donuts?!?! They're already in a box, just hand them out the window, and let's go. Somehow, that was too much for them, and each customer took like 10 minutes at the window before they got any donuts. Finally got mine after all that waiting, and was kind of disappointed when it came to my in-car check. Donuts were ugly, like a toddler was fingerpainting the glaze on top. If they tasted good / were made correctly, this could be forgiven, but much like the creme filled, they had almost no filling, or were almost entirely hollow.

Apparently the store doesn't have any phones, so I can't talk to anyone about this, but I will never be going to (at least this) Krispy Kreme again.

The last 3 visits have not been very good. They frequently run out of plain glazed donuts as well as other varieties. The work area is very messy and does not appear to be cleaned often.
The cashier staff is not well trained and does not communicate well with customers.
They do not keep sufficient change in the store to do basic cash transactions.

Overall it appears to be very poorly managed and operated.

Sabrena in the drive thru gives the best customer service. The first time I went was for the donuts, anytime after that it’s for Sabrena! She is such a sweet woman and she makes my day!

Never been so disappointed at a Krispy Kreme. No order taken through the drive thru but we were told through the drive thru speaker that we had to order at the window and then waited for a very unprofessional young lady to take our order. No lemon filled donuts, which are our favorite. They have been replaced with lemonade glazed. No apple donuts that were on the sign. Saw hot donuts on the conveyor and asked if they were hot glazed and she laughed and said they just didn't turn the sign on today. Got cream filled and the filling tasted like it had been thinned down. We waited in line so long to get these donuts that we almost ran out of gas. Just an overall bad experience and unfortunately that is my 2nd bad experience at this Wilmington location. What a shame.